Welcome to Player Help
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Welcome to Player!
Player is an industry leader in Fixed Odds sport and racing betting, offering a vast range of innovative products on an expansive selection of Australian and international events.
Unlike Parimutuel or tote betting, with Fixed Odds you know exactly how much you stand to win after you have placed your bet.
Fixed Odds returns are quoted per $1.00 invested so to calculate your projected payout, simply multiply the amount you wish to invest by the current odds displayed for your selected outcome.
Transacting with Player couldn't be easier, whether you use cash or an account. With over 300 retail outlets located across Western Australia, plus a telephone betting service, a secure transactional website and a mobile wagering application, you can place a Fixed Odds bet at any time from wherever you are located.
Should you ever require further information in regards to a Player product or service, please ask your TAB agent or call the Player Sports Betting Line on 13 23 68 for clarification.
Thank you for choosing Player.
Fixed Odds Sport Information
Player's coverage of sporting product is second to none. While the range of Fixed Odds betting options made available on the high profile sports, such as AFL, NRL, football, tennis and cricket, is immense, a comprehensive suite of markets are offered on a substantial number of other competitions and events from around the globe.
Player also provides the option of utilising a variety of exotic bet types, such as Pick Your Own Line and My Match, not available with the vast majority of other Fixed Odds wagering providers.
Generally, Fixed Odds betting options offered on sporting events and competitions are subject to 'All In' rules, meaning a refund will not be paid if your selection is unsuccessful for any reason.
Certain bet types however may be subject to slightly different conditions, under designated circumstances, which may result in your investment being due a refund.
If you are unsure as to the specific rules surrounding how a bet type will be resulted, please check the Player Rules before confirming your investment.
'Live' or 'In The Run' betting is an ever-increasing growth area in the world of sports betting and Player offers the most extensive product coverage of any bookmaker in Australia.
From the major football codes, both domestically and abroad, through to basketball, tennis, cricket and more, you can place a Fixed Odds bet on a range of options, at any time while an event is in progress.
'Live Betting markets are opened shortly after an event has commenced and are available until the conclusion of the game, or until the match result is beyond doubt.
'Live' bets can be placed at any TAB retail agency or via telephone on Player's priority Live Betting line - 1300 BET LIVE (1300 238 548).
Due to current Federal Legislation, 'Live' bets cannot be placed via the internet or via the mobile wagering application.
Multi betting enables you to include a variety of sports and Fixed Odds options in one bet. The return is calculated by multiplying the prices of each individual selection together to obtain a Multi return for that combination.
A Multi selection is called a 'leg' and a sport-based Multi can contain anywhere between 2 and 10 legs.
For Fixed Odds racing markets under 'Final Field' conditions, a Multi can contain a maximum of 4 legs while for racing futures markets, the maximum number of legs is 2.
Player also allows you to combine sport and racing selections in a Multi to a maximum of 4 legs.
Where 'Win and Place' markets are offered, primarily for 'Final Field' racing events, either the Win or the Place component of the competitor can be included as a Multi leg.
Selections must also be independent of one another for the bet to be placed.
The probability of two or more outcomes occurring cannot be accurately calculated by straight multiplication if the outcomes are linked.
If two or more outcomes within the bet are non-independent, the Multi would unfairly achieve an additional return for little or no added risk to you.
As a general rule, including two or more Multi legs from the same event is rarely possible.
On occasion, certain Fixed Odds sport markets may be restricted to 'Singles Only'. This means that options from within the market cannot be included in a Multi bet. Only a straight out investment on an option from within the market will be accepted. The term 'Singles Only' will be referenced within the Bet Type Definition for affected markets.
If any leg(s) of a Multi has been abandoned or is due a refund, that selection effectively drops out of the Multi bet and the return will be recalculated based upon the prices of the remaining live legs as at the time the bet was placed.
If all legs of a Multi bet are abandoned or are due a refund, the entire bet will be refunded.
Accumulator is a modified form of Multi betting. While Multi bets can be played across sports and bet types, Accumulator is played within one round of a nominated sport and within one bet type.
Accumulators can include 2 to 10 legs, dependent on the sport, and you make selections only in the games you wish to play.
AFL, NRL, Union (Super 15) and Soccer (English Premier League) are the sports Player is currently offering Accumulators on regularly.
For AFL, NRL and Union Accumulators, you can choose 'Head to Head' or 'Line' betting. For Soccer Accumulators, 'Result' is the bet type that must be selected.
Like Multi betting, the return for an Accumulator is calculated by multiplying the individual returns of each selection together.
Accumulator betting will remain available when there are at least two AFL, NRL, Union or Soccer fixtures open for betting in the specific round.
Accumulator betting is available to retail customers at any TAB agency across Western Australia, via telephone betting or through the mobile wagering application.
When transacting via PlayerOnline.com.au or via the Self Service Terminal, please utilise the Multi betting facility to place Accumulator style investments.
My Match is available on the weekly AFL and NRL fixtures and provides you with the option to pick any team to outscore any another team in that round.
AFL Round 1
Fremantle play Richmond and West Coast play Carlton.
The My Match options for these two games would be 'Fremantle v West Coast', 'Fremantle v Carlton', 'Richmond v West Coast' and 'Richmond v Carlton'.
If then Fremantle (15.10.100) beat Richmond (10.5.65) and West Coast (12.8.80) beat Carlton (9.9.60), the My Match results would be as follows:-
|My Match||Winning Outcome|
|Fremantle v West Coast||Fremantle||(scored 100 points to West Coast's 80 points)|
|Fremantle v Carlton||Fremantle||(scored 100 points to Carlton's 60 points)|
|Richmond v West Coast||West Coast||(scored 80 points to Richmond's 65 points)|
|Richmond v Carlton||Richmond||(scored 65 points to Carlton's 60 points)|
All My Match markets include extra time if played and Dead Heat rules apply if teams included in the My Match market score an equal number of points in their respective matches.
Minimum Bet / Cancellations
The minimum bet amount for all Fixed Odds 'Singles' investments placed via internet, mobile or in a TAB retail agency is $1.00. The minimum bet amount for account customers transacting via telephone is $5.00.
For Multi and Accumulator bets, the minimum spend is $1.00 if placed via internet, mobile or in a TAB retail agency. For Multi or Accumulator investments placed via phone betting, the minimum bet amount is $5.00.
When placing an 'Each Way' or 'Win and Place' sport or racing investment, the minimum bet amount is $1.00 each way, for a total cost of $2.00 (for telephone betting the total cost for an each way bet is $10).
Fixed Odds investments, excluding 'Singles' bets wagered upon Live Betting contingencies, placed in TAB retail agencies can be cancelled up until two (2) minutes following bet placement. Live Betting 'Singles' transactions may only be cancelled in TAB retail agencies up until thirty (30) seconds following bet placement.
For telephone betting, once the bet call back has been accepted by the customer or the call has been terminated, Fixed Odds bets cannot be cancelled.
Fixed Odds internet investments cannot be cancelled once confirmed.
Fixed Odds Racing Information
Player operates a Fixed Odds betting service on a vast number of Australian Thoroughbred, Harness and Greyhound races as well as a comprehensive coverage of international racing events.
For selected feature races, pre-post or futures markets are opened well in advance to provide you with the ability to invest early and secure value for your fancied runner.
'Jockey Challenge' markets are available on the majority of day-to-day Australian Thoroughbred meetings with 'Jockey Challenge Quinella' markets offered on nominated programmes.
'Box Challenge' markets are offered upon nominated Greyhound meetings while Racing Specials markets allow customers to invest on novelty outcomes such as the Leading Trainer over a racing carnival or season.
A brief summary of the guidelines associated with Fixed Odds betting with Player racing product is provided below. For further information, please see the 'Player Rules' section.
Futures Markets - All In
Prior to the declaration of the 'Final Field' for any racing event, Player Fixed Odds futures markets are subject to 'All In' rules.
'All In' means that Fixed Odds returns are guaranteed, however, refunds will not be payable on non-starters. The phrase 'All In' will be clearly stipulated for relevant events.
Fixed Odds Racing Multi Betting - Futures Events (All In)
Multi investments containing 'Futures' (All In) market selections are limited to a maximum of two (2) legs with existing odds return and projected payout limits applicable.
The 'same horse' cannot be selected for two 'Futures' events within an individual Multi wager.
Multi bets involving 'Futures' selections are subject to 'All In' betting rules and both selections must win their nominated event for the bet to be deemed successful.
Final Field - Refunds & Deductions
Once the 'Final Field' has been declared for any racing event, Player Fixed Odds markets are subject to rules of 'Refunds and Deductions'.
'Refunds and Deductions' means refunds will be payable on non-starters, however, deductions may be taken from winning investments (both Win and Place) placed prior to the scratching(s) of a 'Final Field' runner(s).
Deductions taken from winning investments are based upon the Fixed Odds return of the non-starter at the time the scratching occurs will be in accordance with the official Scale Of Deductions (for pre-post markets) or as announced by the on-course stewards.
Winning Fixed Odds investments may be subject to cumulative deductions if there are multiple scratchings from the event after an investment has been placed.
Fixed Odds investments placed after a scratching(s) has occurred will not be subject to the deduction taken for the non-starter(s). Deductions taken from future scratchings will be applicable.
Any Fixed Odds racing market that does not stipulate 'All In' is strictly subject to rules of 'Refunds & Deductions'.
Fixed Odds Racing Multi Betting - Final Field Events (Refunds & Deductions)
Multi investments containing 'Final Field' (Refunds & Deductions) racing selections of any or mixed code are limited to a maximum of four (4) legs with existing odds return and projected payout limits applicable.
If a selection(s) is a non-starter in any Multi leg, the option(s) will be removed from the Multi investment and the projected return will be recalculated based on the Fixed Odds return(s) that applied to the remaining 'live' legs at the time the bet was placed.
If all but one selection contained within a Multi wager are scratched, the bet shall stand in effect as a 'Singles' investment on the remaining 'live' leg.
If all legs of a Multi wager are scratched, the investment shall be due a full refund.
If deductions are applicable to any leg(s) contained within a Multi wager, the projected payout, if successful, may be subject to the cumulative deduction taken from all selected events. The adjusted amount will be reflected in the actual payout (see Refunds & Deductions section).
Fixed Odds Jockey Challenge Multi Betting
Jockey Challenge options can be included in a sport or racing Multi up to a maximum of four (4) legs. Existing odds return and payout limits are applicable.
Jockey Challenge Quinella selections cannot currently be included in a Multi wager.
Player Fixed Odds Racing Deduction Schedule
For pre-post markets, Player utilises the deduction schedule, as released by the Australian Racing Board, to calculate Win and Place deductions in the event of scratching(s) in Final Field Thoroughbred, Harness and Greyhound races.
Please click here to view the Player Fixed Odds Racing Deduction Schedule.
Please download the following document: Player Rules (PDF, 200kb)
Parimutuel Sports Betting
As well as an extensive range of Fixed Odds betting options, Player also offers customers a suite of Parimutuel or tote sports betting products.
'Footo', a novelty Australian Rules Football bet type, requires you to select which team will win the match and within which points margin bracket the result will fall. Multiple points brackets can be selected as long as they are consecutive.
'Footo' pools are offered upon every AFL and WAFL match throughout the season.
'Footy Tipping' is an extremely popular way to wager on Australian Rules Football. To play, you need to select the winning team for each game listed in the pool.
If you are unsure which team will win a particular match, you can select both teams to win, however, the more combinations you decide to cover, the more your bet will cost.
As a general rule, the following three pools are offered on each round of the 'Home and Away' season.
Footy Tip 9 - On the nine weekly AFL games. Betting closes coinciding with the commencement of the opening match of the round, usually at 5.40pm WST Friday evening.
Footy Tip 12 - On the weekly AFL and WAFL games, excluding the opening game of the round (generally the Friday night fixture). If there is also a WAFL match on a Friday night as well as an AFL fixture, the Tip 12 pool will become Tip 11. Betting generally closes at 12.10pm WST on Saturdays.
Footy Tip 13 - On the nine weekly AFL games and the four WAFL games. Betting closes coinciding with the commencement of the opening match of the round, usually at 5.40pm WST Friday evening.
Due to fixturing inconsistencies, the number of games in the 'Footy Tipping' pool(s) may vary in some weeks.
Player also offers an 'EPL Tipping' pool on the ten English Premier League soccer matches played each weekend throughout the season. You can select for the games to have a home team win, away team win or a draw.
You can select one, two or all three outcomes in one or more matches, however, the more combinations you cover, the more your bet will cost.
Betting closes at the commencement of the earliest played game listed in the pool.
If an EPL match is postponed from one day to another, all tipping entries will be deemed as correct for that game. Entries selecting multiple outcomes for the postponed match will receive multiple winning dividends, provided the entry correctly selects all other results, or as many as any other player.
For both Footy and Soccer Tipping, if the correct winning outcomes for all games are not selected, 20% of the net prize pool will be divided amongst the entries that select the next highest number of correct results. The remaining 80% of the net pool will jackpot into an equivalent pool on a following week.
You can play Footy or Soccer Tipping for as little as 50c, which allows you to take one selection in each match listed in the pool and if you are successful, you will receive half the dividend displayed.
Parimutuel Sports Dividends
Parimutuel sports betting products are pool-based. This means the dividend payable is derived by dividing the net pool (gross amount invested minus commission) by the number of units wagered upon the winning outcome.
All Player Parimutuel sports betting pools are subject to a commission rate of 25%.
Account Identification Process
In accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006(the Act), you must satisfy an identification check. The two best options are:
It is recommended that you complete the identification process as soon as possible as the account will be closed if all information has not been received by RWWA within 90 days from the date the account was opened.
Further to the above, if the identification process has not been completed and/or we have not received your signed application form, your account will be closed if your account balance exceeds $1,000 at any time, or deposits in excess of $2,000 (including winning dividends) have been made to the account within a ninety-day period. The account can only be re-opened upon satisfactory completion of the identification check and receipt of the signed application form.
Document Identification Process
The following items will provide you with the best opportunity to complete the document identification process. Take these items to any full time TAB agency and request the agent to complete the process. Remember, the agent must sight original documents.
Group One Documents (With Photograph)
- Current Passport
- Current Drivers License
- Proof of Age Card
Any two Group 1 documents
One Group 1 and one Group 2 document
One Group 1 and one Group 3 document
One Group 1 and two Group 4 documents
Group Two Documents (Without Photograph)
Certified Copy of Birth Extract
Centrelink Pension Card
Plus one Group 3 document or Two Group 4 documents
Plus two Group 3 documents; or
One Group 3 and Two Group 4 documents Group Three Documents (issued within previous 3 months)
Council Rates Notice
Fixed Line Phone Account
Water Usage Account
Water Rates Notice
Two Group 3 and Two Group 4 documents Group Four Documents (supplementary documents)
Bank or Building Society Debit Card
Health Care Card (e.g., HBF, Medibank)
Note: Credit Cards will not be accepted
Acceptable Referee Form
If you choose not to use the document identification process, please print and complete the Acceptable Referee Form (PDF) and forward it along with your signed Application Form (PDF) to RWWA at 14 Hasler Road, Osborne Park, WA, 6017. Alternatively, drop into any full time TAB agency and they will forward the documents to RWWA.
Signed Application Form
No matter which method you choose to identify yourself, your Signed Application Form (PDF) must accompany your identification.
If you choose not to provide identification at this point in time, please be aware that if your account balance exceeds $1,000 on any given day, or you have in excess of $2,000 worth of deposits (including winning dividends) to your account within a ninety day period, your account will be closed until identification and/or your signed application form have been provided. The account can be re-opened upon receipt of appropriate documentation.
This means if you are planning to deposit $1,000 or more into the account, your identification needs to be completed immediately and you need to submit your signed application form. For WA customers, we advise you to visit your local TAB Agency if you intend to use the Document Identification Process or post your Application Form (PDF) to RWWA Head Office as soon as possible. Eastern States customers are advised to contact the Customer Service centre for advice.
Cash deposits can be made at any WA TAB agency (including PubTAB's) during agency hours, or at RWWA Head Office before 4.00pm weekdays. The minimum deposit is five dollars ($5.00).
Telegraphic Transfers can be used to transfer funds if you are an international customer or you are unable to utilise any other means of deposit. Contact our Customer Service Centre on 1300 363 688 for more information.
Credit Card deposits can be made providing you have pre-registered your credit card details and completed the account identification process. Deposits can be made via our website or by contacting the Customer Service Centre on 1300 363 688.
BPAY - Easy BPAY transfer of Funds - You can transfer funds from savings or cheque accounts directly into your TAB Account using BPAY.
To use BPAY, ring your bank's Phone Banking Service Number (or visit their web site), select the account you are drawing from (be it savings/cheque/credit) and input the RWWA Biller Number 1214. Then input your TAB Account Number (in most cases, this is your BPAY Reference Number) and select the amount to be transferred.
The BPAY service operates 24 hours a day with next working day clearance for transactions made prior to 12pm WST (Monday to Friday).
In the event you have had a particular bet cancelled, the cost of the bet will be automatically credited to your account.
Cash withdrawals can be made at any TAB agency or PubTAB anywhere in WA. A standard daily limit of $1,500 does apply. Larger amounts however, can be requested if funds are available at the agency. Identification must be produced for cash withdrawals. (eg drivers license with a photo).
Cash withdrawals can be made at RWWA Head Office with one day's notice required for large cash withdrawals. EFT withdrawals are available over the phone by contacting our Customer Service Centre. To use this service you will be required to supply us with your BSB no, Bank and Account number.
Please note that your bank account must be in the same name as your TAB account. Proof of bank account details may be required.
A statement of your TAB Account is available on request by asking one of our Customer Service Centre representatives.
TABozbet Player FAQs
What Web Browsers can I use with TABozbet Player?
We recommend the following web browsers for use with TABozbet.
TABozbet may work with other web browsers, but we don't support their use.
How do I Change My Password?
Under the "my account" menu, go to the "Change Password" page. Here you will need to fill in your account number, your old password, your new password twice and then press the change password button. This page also contains general password rules that will apply to any new password you choose.
Do I Need to Have Cookies Enabled to Use TABozbet Player?
How do I Change the Text Size on TABozbet Player?
From your web browser menu bar, select View > Text Size and then choose the appropriate option.
My Question isn't Answered Here. Where Can I Get Help?
Our Customer Service Centre will be happy to help with your query. They can be contacted on 1300 36 36 88 or, alternatively, email firstname.lastname@example.org.